Call Me In 5 — Privacy Policy
Effective Date: June 15, 2026 Applicable Law: Québec, Canada
1. Introduction
Call Me In 5 ("we", "us", or "our") is operated by Hadrien Grandry, a sole proprietor doing business as hadlab, based in Québec, Canada.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the Call Me In 5 service (the "Service").
2. Information We Collect
We collect only what the Service needs to function.
Account Information
- email address
- authentication identifiers.
Phone Number
- the phone number you verify and own.
Your phone number is the core of the Service. We only ever place calls to a number you have verified you control.
Usage Information
We collect basic analytics about how the Service is used, such as:
- pages visited
- actions taken (for example, scheduling a call)
- general device and browser information.
We do not record, capture, or store the audio or transcripts of any call placed through the Service.
3. Use of Information
We use information to:
- authenticate your account
- verify ownership of your phone number
- place the calls you schedule
- enforce usage limits and prevent abuse
- understand and improve how the Service is used.
4. Calls and Synthesized Voice
Calls placed through the Service use an automated, synthesized (AI-generated) voice. Calls are placed only to your own verified phone number. The Service cannot and does not place calls to any number you have not verified as your own.
5. Third-Party Service Providers
We rely on the following providers to operate the Service:
- Twilio — places the outbound telephone call to your verified number.
- Vapi — provides the AI voice agent used during the call.
- Cloudflare — hosting, application infrastructure, and database storage.
- PostHog — product analytics.
Your phone number is shared with Twilio and Vapi solely to place the call you scheduled. These providers process information under their own privacy and security obligations.
6. Data Storage Location
Account data, including your phone number, is stored using Cloudflare infrastructure.
7. Data Retention and Deletion
We retain your account information, including your phone number, for as long as your account is active.
When you delete your account, all associated data — including your phone number — is deleted.
8. Data Security
We protect information using:
- encrypted storage and transport
- access controls
- reputable third-party infrastructure providers.
9. Your Rights
You may:
- access the personal information we hold about you
- request correction of inaccurate information
- delete your account and associated data at any time.
To exercise these rights, contact us at the address below.
10. Privacy Contact
For privacy questions or requests, contact:
This address also serves as the contact for privacy-related matters under Québec's Law 25.
11. Policy Updates
We may update this Privacy Policy from time to time. Continued use of the Service after an update constitutes acceptance of the revised policy.